About Us

Terms of Service / Terms and Conditions

1.0 Introduction about the Organisation

Welcome to the India's widest online Grocery Store www.mysupermkt.com You will find everything you are looking for, right from Rice and Dals, Spices and seasonings to packaged products, Beverages, Household and Personal care products. Choose from a wide range of options in every category, exclusively handpicked to help you find the best quality available at lowest prices. Select a time slot for delivery and your order will be delivered at your door step, anywhere in and around Chennai. You can pay online using your Net banking, Debit/Credit Card or by Cash on Delivery. We Guarantee on time delivery, and the best quality.

This site is owned and operated by M/S. MY SUPERMARKET, which is a market place, where the manufacturers can request us to post their product for sales..

2.0 Acceptance of Terms and Conditions:

2.1 Read and Accept

2.1.1 You are obligated to read and accept every bit of the provisions and stipulations laid down in these Terms and Conditions and the allied Privacy Policy, before you shall make use of www.mysupermkt.com (hereinafter referred to as "Site" or "Company" or "we" or "our").

2.1.2 This Site consent you to browse, choose and procure Grocery Products such as pulses, cereals, Spices, masala products etc.

2.2. Agreed to Bound

2.2.1 By using, visiting or browsing the commodities and Service as a Guest or Member; buyer or consumer you are agreed to be bound by these Terms of Service. A contract is concluded based on these Terms and Conditions of Sale unless otherwise specified in the Approval of Order. If you do not agree with these Terms and Conditions, you ought not to use the Site including the software.

2.2.2 Breach of any terms will result in cessation/termination of this contract.

2.3. Formation of Contract

2.3.1 When you place an order to purchase the grocery items using our website, it's an offer by you to us to purchase those items. We will confirm your order by contacting you on your phone or mobile number and sending you an email summarizing the details of your order ("Order Confirmation email").

2.3.2. The contract between you and the Site/company is formed at the point we send the Order Confirmation email in respect of those items mentioned in the email.

2.3.3. If your order contains a quantity or list of Products and the Order authentication email mentions on some of them, the products which have yet to be convey to you do not form part of that treated as a contract.

2.3.4. Once you placed an order, you may not cancel or chance the product unless the cancellation is accepted by the company.

2.4. Right to Modify Terms and Conditions

2.4.1 We reserve the right to modify or amend the Terms and Conditions with or without prior notification to the buyer.

3.0 Eligibility to use the site

A. In short, the eligibility to utilize the site is that of the buyer/ user should be a Major (i.e) above 18 years of age and should be a Lawful person..

B. The site is restricted for the following:

  1. Minor's use ie who is below 18 years
  2. Lunatic persons
  3. Persons or User who are removed or Suspended by us

C. We possess the right to demur/deny the access to use the Services offered to new Users or to cease access approved to existing Users at any point of time without providing any explanations or reasons for doing so.

4.0. User Account & Password

4.1 The company or Site can go forward for Purchase, only if the buyer/user provides the accurate basic personal particulars and create an User Account through this Site. The Personal particulars that the buyer/user provides to our company are retained as confidential (please go through the privacy policy for more details).

4.2. On supply of the requisite particulars, the buyer/consumer shall be provided a user ID and Password.
The user is accountable for the confidentiality of the Account Information.
If any of the supplied particulars are found untrue, the account shall be suspended instantly.

5.0. Review and Comments

5.1. The user may perhaps post any review or remarks or observations or comments, ideas or questions so far as the content is not illegitimate or prohibited or defamatory.

5.2. The user shall not provide fake information such as false name or false email/contact number

5.3. We shall re-evaluate, refuse or decline your comment and that in the sole discretion of this site.

5.0. Pricing and Payment

5.1 Price of the Product

5.1.1 The Price of goods sold through this may differ from that of the goods sold in retail store. All the items listed in this our website will be sold at Maximum Retail Price unless it is expressly declared. Payment of the products shall be paid on or prior to the delivery time. The buyer/consumer may not expect the discount to the products, unless otherwise provided by us in the website. The variation of the price of each product for consumption may fluctuate from time to time, the price of the invention deems to be final at the time of placing the order. Change of the price will be updated immediately.

5.1.2 The Prices scheduled on the website are all in Indian Rupees.

5.1.3 You admit, confess and agree that this Site will not commence delivery of the Goods until we receive full payment for your Order, together with all pertinent delivery charges, in accordance with the prices listed on this Site.

5.2. Payment

5.2.1 In respect of the mode of payment, we proffer the buyer/consumer to pay through bank transfer or voucher payments or Cash on delivery. You are obligatory to select a payment preference when placing online order. The payment preference cannot be changed once the order is completed.

55.2.2 The buyer/consumer will receive an electronic Order confirmation mail to his/her nominated email address once the Order has been inward to the Site's system and buyer/consumer payment has been processed.

6.0. Warranty

6.1 This site tenders an "as is" and "as available" Warranty. This Site constructs no representations or warranties of any type, express or implied, as to the operation of this site or the information, content, materials, or goods sold or included on this site.

6.2. You expressly concur that your use of this site is at your sole risk.

6.3 To the complete scope as permissible by applicable law, the site renounces all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

6.4 We do not warrant that this site or e-mail transmitted by the site is free of viruses or other harmful components. We are not liable for any compensation or indemnity of any manner come to pass from the use of this site, including, but not limited to direct, oblique, secondary, punitive, and consequential damages.

6.5 The buyer should check the quality and quantity immediately upon delivery of the product; the check shall be based on the specifications applicable to the products. Complaints in respect of the quantity or visual defects of the product should be informed/reported to the company/seller within stipulated time as mentioned in the Return Policy. The buyers remedy is at the seller’s option, either returns the whole or part of the purchasing price or replacement of the product.


7.1 The site attempt to be as accurate as promising in the portrayal of products. However, the site does not warrant that product descriptions are accurate in measurement, complete as posted or reliable.

7.2 To the utmost extent endorsed by pertinent law, the Site, its subsidiaries and licensors will not be liable for any incidental, consequential, direct, indirect, or punitive damages, including loss of profits, data, use, good-will or other intangible losses resulting from

  1. Your access to or use of or inability to access or use the services;
  2. Any content obtained from the services;

8.0. Replace, Refund and Return Policy

Buyer/Consumer’s/member satisfaction is most important to us, hence please takes a moment to make known you with the returns and exchange policy.

8.1 If the Buyer/Consumer’s/member finds the item that has been delivered are Perished or Expired, or quantity or quality differs or cannot be used for the intended purpose, our company/the site will offer the remedy by way of Refund or Replacement as per the discretion of the buyer.

8.2. The circumstances for replacement or refund are as follows:

  1. Goods that are delivered are perished
  2. Goods that has crossed expires date
  3. Quality or quantity differs
  4. Cannot be used for the intended purpose
  5. If the goods id unsafe
  6. Goods totally different from the sample or description

8.4. Basic Conditions for Return:

• The products or items which that need to be returned should be unused and unopened.

• The buyer/consumer should send a mail to enquiry@mysupermkt.com within 24 hours of delivery time if the item is damaged or perished. Please include all the details about the product purchased.

• The goods have to be returned within 3 days from the date of delivery.

• We are completely unable to pay back money for the product which will be received in a damaged condition.

•We advise our customers to pack the return packages in an adequate manner to prevent any damage.

8.5. Ways to Return an Item

• In consent of return of your product please contact the Customer Service Department @ +91- 8939 41 31 21. The customer care supervisory will help you to follow the process easily.

• The buyer/consumer should send a mail to enquiry@mysupermkt.com within 24 hours of delivery time if the item is damaged or perished. Please include all the details about the product purchased.

• The process of return can be prohibited on the basis of product category.

8.6. Refunds

• The process of refund would reach the customer within maximum 15 working days from the date of return receipt of the item given by us.

• All the cheques will be produced in favour of the person for whom bill receipt has been generated.

• For all of the items ordered through gift coupons from us, refund of the item would be provided in form of a new gift coupon.


Incase Of Cancellation the Amount Will be Refund in 15 working days Through Online

9.0. Third party Contents

9.1. You admit that, you understand that we are not accountable for, nor can we manage, the use by others of any information which you provide to them through the Site, or otherwise.

• All the cheques will be produced in favour of the person for whom bill receipt has been generated.

• For all of the items ordered through gift coupons from us, refund of the item would be provided in form of a new gift coupon.

10. Trademarks and Copyrights

10.1. Every bit of intellectual property rights (IPR), even registered or unregistered, information content on the Site i.e. the Design of the website, contents, graphical presentation, Source Code, Images, Pictures, music and its armament shall remain as the property of this site.

10.2. The whole contents posted on this site also are protected by copyright as a collective work under Indian Copyright laws. All rights are reserved..

11.0 Arbitration

11.1. Any dispute or differences arising out of the elucidation or interpretation, performance of these Terms and Conditions, shall be ultimately settled all the way through arbitration by a single arbitrator to be appointed in accordance with the rules of Indian Arbitration Act. The sole Arbitraror shall be appointed by us.

11.2. The Arbitrator shall be a someone who is legally trained and who has knowledge in this field and is independent of either party.

11.3. The venue of the arbitration shall be Chennai. Either English or understandable language for both the parties shall be the language of the arbitration proceedings. The arbitral award shall be final and binding both the disputed parties and may be entered in any court of competent jurisdiction and enforced in accordance with the Indian Arbitration and conciliation Act.

13.0 Termination

13.1. In addition to any other legal remedies, without prior notice to you, we shall immediately terminate the contract or revoke any or all of your rights granted under the Terms and Conditions.

13.2. By termination of this contract, access to this site is ceased and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part.

13.3. Termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

13.4. You agree that the site cannot be made liable for suspension or termination of this agreement

13.5. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of our Services in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

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