About Us

Delivery & Returns

Your orders are packed and sealed to ensure you get what you ordered.

We deliver your orders same day through our own delivery team. If your order value is below Rs.350.00 a nominal delivery fee of Rs. 30/- will be levied. We don't charge anything for purchases beyond Rs. 350. The price listed at checkout phase is final and all-inclusive. There are no hidden charges.

At the time of checkout, please choose a convenient slot from 4 delivery slots when you would prefer the delivery to be done. Here are the delivery slots:

08:00 AM - 11:00 AM

11:00 AM - 02:00 PM

03:00 PM - 05:00 PM

06:00 PM - 09:00 PM

You can change your delivery slot after placing the order by calling our call center number – +91 8939 41 31 21. Your order will be delivered in the revised slot, if the same is available. This can be done prior to the slot cut-off as mentioned below:

Delivery Slot :

08:00 AM - 10:00 AM

11:00 AM - 02:00 PM

03:00 PM - 05:00 PM

06:00 PM - 09:00 PM

Cut-Off Time

Previous day 5:00 PM

Previous day 5:00 PM

Same day 10:00 AM

Same day 10:00 AM

Locations / Area We Service

600018, 600020, 600082, 600029, 600040, 600102, 600101, 600106, 600083, 600023, 600090, 600108, 600021, 600113 600020, 600018, 600032, 600001, 600005

Estimated Delivery Time

All the order placed on groceryhub before 12 noon are delivered on the same day. You will receive your order in the slot selected at the time of placing order.

You can track your order anytime by calling us on 1800 200 5588. We will keep you updated with messages at key fulfillment phases such as Order Confirmation and Ready to Dispatch. We will give you the Fulfillment Executive’s number in case you wish to track the exact location of your order.

We will call you and inform in case your order is going to reach after the delivery time specified by you.

Return Policy

We have a ‘no question asked’ returns policy in case of returns. If you feel that the product has not been delivered to you in a desired state and/or quality, please hand it back to our delivery team. However, as per shelf-life of the products, you must return the perishable goods and food items at the time of receiving the Order. For staples and packaged items having longer shelf life return period limit is 3 days. In case, you have already paid – the balance amount will be refunded to you in the same debit card / credit card / bank account that you used to make the payment within 10 working days.

You can cancel the order anytime before the cut off time for the delivery slot by calling our call centre on +91 8939 41 31 21. The cut off times for respective slots are as follows:

Delivery Slot

08:00 AM - 10:00 AM

11:00 AM - 02:00 PM

05:00 PM - 08:00 PM

07:00 PM - 09:00 PM

Cut-Off Time

Previous day 5 PM

Previous day 5 PM

Same day 10 AM

Same day 10 AM

In case you cancel your order the money will be refunded back in your debit/credit card within 10 working days.

  • Free Delivery on order over Rs.100
  • Need Help?
    +91 8939 41 31 21
  • Money Back Guarantee
  • 3 days return Service